Board Thread:Club Penguin/@comment-26331659-20160121001607/@comment-7819820-20160121005756

There a few reasons for it:

1 - The non-members you saw with the Blue Triceratops Puffles might be previous members that got them during the last Prehistoric Party.

2 - Those non-members might be new players or players with less than 2 puffles (4, if they penguin we're created at the App), that's how they might of got'em

3 - If the Support Team said they we're only for members, maybe they mentioned the fact that you already have more than 2 puffles and said about you making a membership.