Board Thread:Club Penguin Facts/@comment-30453973-20150703165659/@comment-24298230-20150707224058

Charlie the Penguin wrote: But they said it was someone we had met before.

The support team have proven to be inconsistent with their answers on a few occasions, so this next answer (Assuming it's from a different support staff member) could change. (Some people even think they haven't played the game enough to know common knowledge) :P