User blog comment:Commander Bsyew/Rudeness from Club Penguin Support/@comment-4847573-20120830213026

Okay so i have gotten the reply from CLub Penguin: Hello again,

Thanks for your reply. After taking a look into your penguin account "Gsantos52012", I can see that we have not yet been contacted over the phone. Please know that in order to discuss this matter further, we need to be completely confident that we are speaking to a parent or guardian over the phone.

We can be reached by phone toll-free at 1-888-861-4111 (US/Canada only). Our support representatives will be happy to help you Monday through Friday, 7:30am-5:00pm, as well as on Saturday and Sunday, 8:00am-4:00pm (North American Pacific Standard Time). I would like to take this time to mention that any further emails received regarding this matter will not be responded to.

We look forward to receiving a phone call from your parent or guardian and assisting them further with this.

Best fishes,

Krista Club Penguin Support