User blog comment:SandorL/No Card Jitsu Snow this year, Card Jitsu Shadow Instead PROOF!/@comment-5494997-20121113221339/@comment-4500149-20121113222345

Maybe the support reps. get like a handbook or something that tells them to say "penguin pal" and use bad puns in every email. XD Also, isn't it possible that the ominous thing just has to do with Operation: Blackout?